Help
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, and more.
Orders
Add items to your cart, then head to the cart page to complete your purchase. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
You can cancel or modify your order within 2 hours of placing it. After that, contact our support team as soon as possible via the Contact page.
Once your order ships, you'll receive an email with a tracking number. You can also check your order history from your account dashboard.
Shipping
Standard shipping takes 3–5 business days. Expedited (2 days) and Overnight (1 day) options are available at checkout.
Yes! Shipping is free on all orders over $50. Below that, a flat $4.99 shipping fee applies.
Yes, we ship to most countries worldwide. International delivery takes 7–14 business days and rates are calculated at checkout.
Payment
We accept all major credit and debit cards (Visa, Mastercard, AmEx), PayPal, Apple Pay, Google Pay, and Shop Pay.
Absolutely. All transactions are processed through Stripe, a PCI-DSS Level 1 certified platform. We never store your card details.
Yes! We offer Buy Now, Pay Later through Shop Pay Installments — pay in 4 interest-free installments.
Returns & Refunds
You have 30 days from delivery to return any unused item in its original packaging. Returns are free for defective products.
Log in to your account, go to your orders, and click 'Request Return'. Our team will contact you within 24 hours with a prepaid label.
Refunds are processed within 5 business days of receiving your return, back to your original payment method.