Help
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, and more.
Orders
Add items to your cart, then head to the cart page to complete your purchase. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
You can cancel or modify your order within 2 hours of placing it. After that, contact our support team as soon as possible via the Contact page.
Once your order ships, you'll receive an email with a tracking number. You can also check your order history from your account dashboard.
Shipping
Standard shipping takes 3–5 business days. Expedited (2 days) and Overnight (1 day) options are available at checkout.
Yes! Shipping is free on all orders over 30,000 FCFA. Below that, a flat delivery fee applies.
Yes, we deliver nationwide. Delivery times and rates are calculated at checkout.
Payment
We accept Mobile Money (Wave, Orange Money), major credit and debit cards, and Cash on Delivery.
Absolutely. All transactions are processed securely. We never store your card details.
Yes! Cash on Delivery is available at checkout for eligible areas.
Returns & Refunds
You have 30 days from delivery to return any unused item in its original packaging. Returns are free for defective products.
Log in to your account, go to your orders, and submit a request. Our team will contact you within 24 hours.
Refunds are processed within 5 business days of receiving your return, back to your original payment method.